Account Deletion

You have the right to delete your Pixoo account and related personal data. This page explains how to submit an account deletion request and what to expect after deletion.

1. Overview

Pixoo provides two ways to delete your account:

• In-app deletion (recommended): Delete your account directly within the Pixoo app.
• Email request: If you cannot access the app, you may submit a deletion request by email.

You may also request deletion of specific data without deleting your entire account. See Section 4 for details.

2. In-App Deletion (Recommended)

Follow these steps to delete your account in the Pixoo app:

1. Open the Pixoo app.
2. Go to More.
3. Tap Settings.
4. Tap Delete account.
5. Confirm the deletion. After confirmation, your account and related data will be removed from our servers.

3. Request by Email

If you are unable to access the app, you may request account deletion by email:

• Send an email to service@pixoo.cc.
• Include your registered email address or account identifier.
• State that you wish to delete your account.

We may ask you to verify your identity before processing the request to protect your account security.

4. Partial Data Deletion

If you wish to delete specific data without deleting your entire account, please send an email to service@pixoo.cc and specify the type of data to be deleted, such as:

• Feedback records;
• Uploaded photos or videos;
• Other personal data associated with your account.

We will process your request in accordance with applicable laws and our Privacy Policy.

5. Processing Time

We will process account deletion requests within 15 business days of receiving a verified request. You will be notified once the deletion is complete, where applicable.

6. What Happens After Deletion

After your account is deleted:

• Your account profile and associated personal data will be deleted or anonymized from our servers.
• Content you uploaded (such as covers, feedback attachments, or assets) will be removed, subject to technical and legal retention requirements.
• You will no longer be able to log in or access services associated with the deleted account.
• Certain information may be retained as required by law (for example, transaction records for in-app purchases) for the period mandated by applicable regulations.

7. Contact Us

If you have questions about account deletion or need assistance, please contact us:

• Email: service@pixoo.cc
• Address: 112 ROBINSON ROAD,#03-01,ROBINSON 112, SINGAPORE
• Website: https://www.pixoo.cc