Privacy Policy

We highly value your personal information and privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and how you may exercise your rights. Please read it carefully before using the service.

1. Principles for Processing Personal Information

We process personal information in accordance with the principles of lawfulness, legitimacy, necessity, good faith, and data minimization, and we apply security measures proportionate to risk.

2. Information We May Collect and Why

2.1 Account and Identity Authentication Information

• When you sign in with a third-party account (Google / Apple / Facebook), we may receive authorization credentials returned by that provider (such as authorization codes or access tokens) for login authentication.
• When you log in as a guest, we may read device identifiers (such as Android ID on Android devices) to identify and maintain your guest account.
• Device identifiers collected for guest account services are used solely for account identification within this app and are not used for cross-app advertising tracking.

2.2 Device and Network Information

• Device model, operating system version, app version, network type, screen resolution, and device identifiers (such as Android ID on Android devices, or an app-generated and stored device ID).
• Purpose: guest account identification, account security, troubleshooting, API compatibility, service optimization, and anti-abuse controls.

2.3 Transaction and Order Information (In-App Purchases)

• When you top up or make a purchase, we may process product identifiers, order numbers, purchase receipts, purchase tokens, and transaction status for order creation, delivery verification, re-issuance, and reconciliation.
• When you pay through Apple App Store or Google Play, sensitive payment data such as payment accounts and bank card information is handled by the relevant app store. We do not directly collect or store your full payment account details.

2.4 Content You Upload Voluntarily

• Images, videos, or files you choose to upload when submitting feedback, publishing covers, or uploading assets.
• Purpose: content publishing and display, issue diagnosis, user support, and security review.

2.5 Logs and Runtime Information

• During your use of the service, we may collect necessary log information (such as request status, error logs, timestamps, and API paths) to diagnose issues and ensure service stability and security.

3. Permissions Requested and Their Purposes

The app may request the following permissions:

4. How We Use Cookies and Local Storage

4.1 We may use cookies, session identifiers, and local storage to maintain login status, save preferences, and cache business data.

4.2 Our app uses secure storage and local storage capabilities (such as secure storage and preference storage) to store tokens and necessary configuration. We take encryption or isolation measures where possible to reduce risk.

5. How We Share, Transfer, and Disclose Information

5.1 Entrusted Processing and Necessary Sharing

To provide core features, we may cooperate with the following categories of third parties and share information within the necessary scope:

• Identity authentication and third-party login providers (Google / Apple / Facebook);
• App store payment platforms (Apple App Store / Google Play);
• Cloud and network service providers (for APIs and content delivery).

We require partners to adopt security measures no less stringent than those in this policy and, where required by law, enter into data processing agreements.

5.2 Transfer

In principle, we do not transfer your personal information. If a merger, division, or asset transfer occurs, we will notify you as required by law and ensure the recipient remains bound by this policy.

5.3 Public Disclosure

We will publicly disclose your personal information only with your separate consent or when required by laws and regulations.

6. How We Store and Protect Information

• We retain personal information only for the shortest period necessary to fulfill the stated purposes, unless a longer period is required by law.
• We protect data through access controls, transmission protection, audit logging, and least-privilege authorization measures.
• However, no internet environment is absolutely secure. If a security incident occurs, we will activate emergency response procedures and notify you as required by law.

7. Your Rights

Subject to applicable laws and regulations, you may exercise the following rights:

• Access, correct, or supplement your personal information;
• Delete your personal information;
• Withdraw consent (without affecting the lawfulness of processing based on consent before withdrawal);
• Delete your account;
• Request policy explanations and complaint channels.

You may submit requests through the contact methods in the "Contact Us" section of this policy, and we will respond within the legally required time period.

For detailed instructions on how to delete your account, please see our Account Deletion Guide.

8. Protection of Minors

If you are a minor, your guardian should read and consent to this policy. We recommend guardians guide minors in proper product use and pay attention to their information protection.

9. Third-Party Services

This service may integrate third-party SDKs or services (such as third-party login, in-app payments, or external links loaded in WebView). Such third parties may have their own privacy policies. Please read and understand their rules before use.

10. Policy Updates

We may update this policy based on business changes or legal and regulatory requirements. Material changes will be notified through in-app pop-ups, page notices, or similar methods. Continued use of the service after updates means you agree to the updated policy.

11. Contact Us

If you have questions, comments, complaints, or reports regarding this Privacy Policy, please contact us via:

• Privacy Email: service@pixoo.cc
• Address: 112 ROBINSON ROAD,#03-01,ROBINSON 112, SINGAPORE
• Customer Support: https://www.pixoo.cc

12. Account Deletion

You have the right to delete your Pixoo account and related personal data. We provide the following methods:

12.1 In-App Deletion (Recommended)

1. Open the Pixoo app.
2. Go to More.
3. Tap Settings.
4. Tap Delete account.
5. Confirm the deletion. After confirmation, your account and related data will be removed from our servers.

12.2 Request by Email

If you cannot access the app, send an email to service@pixoo.cc with your registered email or account identifier. We will process verified requests within 15 business days.

12.3 Partial Data Deletion

To delete specific data without deleting your account, email service@pixoo.cc and specify the data type (such as feedback records or uploaded photos/videos).

For full details, see the Account Deletion Guide.